Regular Shopping Trolley Maintenance Helps Avoid Customer Complaints

October 7, 2019

Managing and maintaining shopping trolleys is a very important part of operating a successful retail store, supermarket, or home depot centre. Large and medium size stores can benefit greatly from regular shopping trolley maintenance, as a means to avoid customer complaints.

Shopping trolleys are more than convenient; they are a real necessity because nearly every customer that walks into supermarkets has to use them to carry all the items they wish to buy. Because of this fact, the condition of a store’s shopping trolley fleet has a huge impact on customers’ and their shopping experience.

For example, if shopping trolleys are maintained in good condition and they function as expected, it helps improve the shopping experience of customers. On the other hand, when a shopping fleet is neglected, and trolleys become broken and do not function properly, it has a direct negative effect on customers and their time spent shopping.

The main purpose of any retail store or supermarket is to ensure customer satisfaction. One way to accomplish this is to make customers as comfortable as possible while they are shopping and using shopping trolleys, which is why shopping trolley maintenance helps to avoid customer complaints.

Avoid Customer Complaints with Regular Shopping Trolley Maintenance

The majority of customer complaints are related to the poor condition of shopping trolleys, or the lack shopping trolleys. So, the best way to avoid most customer complaints is to make sure your store’s trolley fleet is regularly maintained and in top-notch condition.

To properly maintain a large trolley fleets is a full-time job that requires proper equipment, training, tools, and spare parts to keep trolleys in excellent condition to meet customers’ expectations. Because of this, it is recommended to hire onsite trolley maintenance and repair services to properly upkeep the shopping trolleys of retail stores and supermarkets.

When shopping trolleys are regularly maintained, it lowers the risk of trolleys being involved in accidents and causing customers to complain. When trolleys aren’t managed and monitored properly they can go missing, become obstacles to vehicles in parking areas, and can cause physical damage to customers’ vehicles.

When the wheels of shopping trolleys are broken and do not function as they should, trolleys can be very difficult to push and steer, causing customers to complain. Not only is it important to keep trolleys in good physical condition, but keeping them clean and sanitised is important too, as dirty trolley handles can also cause customers to complain, and for good reasons. If not cleaned regularly with sanitation wipes, trolley handles can become riddled with bacteria that can make people who touch them sick.

The best way to avoid customer complaints is to hire regular shopping trolley maintenance services from SOS Retail Sales – manufacturer and supplier of shopping trolleys and retail equipment.

Head Office VIC

SOS Retail Sales
16 Brett Drive, Carrum Downs Vic 3201
Ph: 1300 131 383
Fax: 03 9775 0733

NSW Office

SOS Maintenance Services Pty Ltd
1/6 Smoothy Place, Arndell Park NSW 2148
Ph: 1300 131 383

Email: [email protected]