Shopping Trolley Conditions, Monitoring and Report: Factors for Effective Trolley Fleet Management

May 10, 2017

Shopping trolleys are an absolute necessity for large retailers like department stores, shopping malls, grocery stores, and hardware stores, as these are needed for customers to load the items they wish to buy, and then carry these around the store as they eventually work their way to the checkout counter. In fact, shopping trolleys play a vital role in every customers’ overall shopping experience. With that said, maintaining these in good condition is paramount for any retail store’s success.

Many large retailers conduct their own in-house trolley fleet management efforts, unfortunately, most large stores are plagued with shopping trolleys that have seen better days, but have no choice other than to field these anyway, despite them being in less than ‘good’ condition. When shopping trolleys appear worn, or do not function as they should, such as when wheels get stuck and don’t turn properly, or don’t rotate at all, it reflects badly on the store and negatively affects the shopping experience of customers.

In this regard, monitoring and reporting the conditions of shopping trolleys, as well as conducting timely repairs and regular maintenance, are major factors of efficient and successful trolley fleet management.

Effective Trolley Fleet Management Includes Proper Maintenance and Repairs

Maintaining a store’s shopping trolleys is important, for a few good reasons, mainly, for the safety of customers and employees. If neglected, shopping trolleys will degrade with use and can become a safety hazard, both inside and outside retail stores, especially during busy times of the years, such as the Holidays. Basically, by properly maintaining and repairing shopping trolleys, and reporting and recording each one’s condition, retails stores can better manage their use and make decisions when to replace or repair them as needed.

However, without the proper tools, training, and experience, most large retail stores can only make minor repairs and end-up replacing trolleys when they really don’t need too.

SOS Retail Sales Offers Shopping Trolley Management Services

SOS Retail Sales offers a team of qualified maintenance technicians that know how to repair and maintain a fleet of shopping trolleys. All activities are recorded daily, including standard trolley count, repairs, replacement parts, and the physical handling and storage of all trolleys. This ensures that a store’s shopping trolleys are safe to use and constantly in good condition, which will have a positive effect on the shopping experience of customers.

To find out more about the benefits of trolley fleet management service, please contact SOS Retail Sales today.

Head Office VIC

SOS Retail Sales
16 Brett Drive, Carrum Downs Vic 3201
Ph: 1300 131 383
Fax: 03 9775 0733

NSW Office

SOS Maintenance Services Pty Ltd
1/6 Smoothy Place, Arndell Park NSW 2148
Ph: 1300 131 383

Email: [email protected]