Trolley Life: Tips in Good Handling and Taking Care of Your Shopping Trolleys

July 19, 2017

Well-kept shopping trolleys are essential to all types of stores and are a key component of every customer’s shopping experience. Sadly, it is not uncommon for grocery stores and retail stores to overlook the importance of shopping trolley maintenance because of the attention paid towards running a successful business. However, close attention should be paid to the health of a shopping trolley fleet.

The truth is that it is important to focus on offering wide range of products for lower prices than competitors, but if your store’s shopping trolleys aren’t functioning properly, it will result in a bad shopping experience for your customers, and people may choose to stop visiting your store.

Handling and taking care of shopping trolleys, by scheduling regular maintenance work, is crucial to any store’s success because it ensures overall consumer satisfaction by making their shopping experience easier and more enjoyable. In turn, this is definitely good for your business’s image since it portrays just how much your customers’ happiness means to you.

Here are some tips on how to handle and care for shopping trolleys:

1. Regularly inspect shopping trolleys for damages and signs of wear and tear.

Assign a maintenance crew that checks trolleys on a regular basis. A quick check daily, and a thorough inspection once a week will do, except on peak seasons such as the Holidays when carts have to be checked more frequently. Look for any signs of damage such as broken or protruding plastic or metal, and worn out wheels. Damaged carts should be removed from service immediately and sent for repairs because broken shopping trolleys will negatively affect your customers’ shopping experience.

2. Have shopping trolleys repaired and restored.

Replacing damaged carts with new ones is not your only option, a more practical solution is to have them restored or repaired on-site, or have SOS Retail Sales pick them up and return them when they are repaired. Many businesses depend on SOS Retail Sales for on-site maintenance and repairs of their shopping trolley fleet.

3. Conduct preventive maintenance.

The best way to keep your shopping trolley fleet in good shape, is to conduct preventive maintenance, which can prevent irreparable damages to shopping trolleys. This would also prolong the lifespan of shopping trolleys, saving you money from needing to repair or replace them.

If you need to repair or replace old trolleys, or you would like to have your shopping trolley fleet professionally maintained by experienced technicians, then contact us at SOS Retail Sales today, we can help.

Head Office VIC

SOS Retail Sales
16 Brett Drive, Carrum Downs Vic 3201
Ph: 1300 131 383
Fax: 03 9775 0733

NSW Office

SOS Maintenance Services Pty Ltd
1/6 Smoothy Place, Arndell Park NSW 2148
Ph: 1300 131 383

Email: [email protected]